Support Policy | Dalday.com

Dalday's primary approach in supporting our customers is through the "Contact Us" function that is available within the on our site. We have implemented response time within 24 hours or less. Our support team's average time to first response time is about 12 hour.

OUR HOURS OF OPERATION:

• Standard Support Hours:

  • Mon. - Fri. 8am to 8pm MST

  • Anticipated response within 2 hours from time of receipt

• Non-Standard Support Hours:

  • Evenings: 5pm - 8pm MST

  • Weekends: 9am - 5pm MST

  • Anticipated response will be addressed within 5 hours from time of receipt from 9am - 5pm MST

  • Between Prayer Times in Malaysia and Pakistan, the rep is not deemed to respond 

Please note: The times of "anticipated response" are self-imposed time-frames, if we wish to revisit them, we may certainly do so, yet service levels should never fall below our documented Support and Response Time Service Levels.